Terms of Service
1. Booking & Payments
All bookings must be confirmed via WhatsApp or our official inquiry form. A minimum deposit of 25% is required to secure your date for private tours and cruise bookings. Balance payments are due at the time of pickup or as specified in your tour itinerary. We accept major UPI payments and cash in INR.
2. Cancellation Policy
Cancellations made 48 hours prior to the tour start time are eligible for a full refund of the deposit. Cancellations within 24-48 hours will incur a 50% charge of the deposit. No-shows or cancellations within 24 hours are non-refundable. In case of government restrictions or weather warnings, a full reschedule or refund will be offered.
3. Participant Safety
For water sports and trekking activities, participants must follow all safety instructions provided by our certified guides. Life jackets are mandatory for all boat and cruise activities. GoaTripVault is not liable for injuries resulting from a failure to follow safety protocols or for personal belongings lost during tours.
4. Itinerary Changes
While we strive to adhere strictly to our published schedules, GoaTripVault reserves the right to modify routes or activities due to local events, high traffic, or unforeseen environmental conditions to ensure the best possible experience for our guests. Pickup timings are subject to a 15-minute buffer.